Privacy Policy

At Royal Ace Casino, we respect your right to privacy and are committed to protecting any personal information that you may provide when playing on our site or through mobile devices.

Collection and Use of Information

We collect various types of information from you during the registration process, including but not limited to:

• Contact details: name, email address, telephone number
• Account details: user ID, password, deposit/withdrawal history
• Transaction records: game activity, bets, winnings

This information is used for the purpose of creating and managing your account, processing transactions, maintaining our database, and providing you with services related to gaming. We may also use this data to send promotional materials or offers based on your preferences.

Sharing Personal Data

We share personal data only in specific circumstances:

• Compliance with legal requirements
• Protection from abuse/money laundering/security threats
• Processing transactions through third-party payment providers

However, we do not sell or rent our database to third parties for commercial purposes without prior consent. Your account information and transaction records may be accessed by authorized personnel within the company, including customer support staff.

Cookies

Our site uses cookies to track user preferences and enhance your experience on our platform. Cookies are small files that contain data about you when visiting our website or mobile application.

You can manage cookie settings through your web browser's privacy options or decline cookies altogether if desired.

Security Measures

We take measures to safeguard the security of your personal information, including but not limited to:

• Secure server encryption (HTTPS)
• Use of SSL/TLS certificates
• Regular updates and patching

However, we cannot guarantee that unauthorized access will never occur. If an incident occurs, you will be notified as soon as possible.

Withdrawal Policy

You can withdraw your account balance through various payment methods available in the cashier section of our site or mobile app.

Please note that there may be processing fees associated with withdrawals. The payout schedule and applicable fees are detailed within each withdrawal method's terms and conditions.

Responsible Gaming Features

As part of our commitment to player protection, we offer responsible gaming tools for users:

• Deposit limits: Set temporary or permanent deposit amounts
• Cool-off periods: Request a time-out from gaming activities
• Self-exclusion: Opt out of gameplay entirely

Please contact customer support for more information about these features.

Data Retention

Your account and transaction records will be retained according to our data retention policy, which is as follows:

• Account registration data: Permanently kept on file unless deletion requested by user or otherwise subject to regulatory requirements.
• Transaction records: Retained for 3 years after last gaming activity, following which they may be deleted.

Changes and Updates

This Privacy Policy may change periodically. Users will be notified of updates via email or through our website's news section. We recommend reviewing this policy regularly for any changes.

If you have questions about our privacy practices or data retention period, please contact us.